Contact the Editorial Team

Tell us what your message concerns

A clear subject line helps us direct your message. You can report an error without having a casino account, and you do not need to make a deposit to show that a published minimum or condition is wrong.

We do not publish a guaranteed response time. Some reports need source checks before we can give a meaningful answer, and sending a message does not mean a requested change has already been accepted.

How to submit a useful correction

1. Copy the address of the page you want us to review.
2. Quote the exact sentence, figure or table entry that appears incorrect.
3. Describe the correction and include an official terms or payment page where possible.
4. Mention when you noticed the issue and any relevant country or currency restriction.

A cashier can show different options according to location, account status and currency. Those details can help us understand an apparent mismatch. Avoid opening a new account or completing a transaction solely to provide evidence for an editorial report.

We assess the evidence against the official source, correct confirmed errors and explain material updates on the affected page. Our methodology sets out the monthly review cycle and the checks behind editorial assessments.

Keep personal account information out of your message

• Never send passwords, security codes or recovery phrases.
• Do not attach passports, identity cards or proof of address.
• Redact full bank details, card numbers and unrelated balances from screenshots.
• Send a brief description rather than an entire account history.

If a message contains unnecessary sensitive information, it may complicate rather than speed up the enquiry. Our privacy notice explains the purpose of contact data and how to raise a request about information you have sent.

Editorial and commercial messages stay distinct

Marcus Hale, editor-in-chief and payments editor, leads our editorial coverage. Messages about payment restrictions, bonus wording and withdrawal conditions belong in the editorial queue even when they concern an affiliate partner.

Commercial proposals should identify themselves clearly. Commission arrangements do not change our assessments, and an advertising enquiry is not a route to having unfavourable but accurate information removed. We also welcome clear, evidence-backed corrections from operators.

Please do not send marketing materials disguised as reader complaints. Official documents and precise explanations are more useful than promises about an offer’s popularity.

When another service is the right contact

For gambling harm, use the services on our responsible gambling page. This inbox is not monitored as a crisis service. If you are in immediate danger, contact local emergency services rather than waiting for an editorial reply.

Our coverage is for international adults aged 18 or over. Curaçao licences do not cover Great Britain; GB residents should use UKGC-licensed sites, and all readers should check local law. We cannot provide individual legal advice about access from your country.